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Terms of Service

Last updated: 8/14/2025

1. Acceptance of Terms

By accessing and using Rivendell Health ('Service'), you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to abide by the above, please do not use this Service.

2. Description of Service

Rivendell Health provides a digital platform for health insurance brokers to manage disclosure forms for group level-funded health plans. Our Service includes tools for creating, managing, and obtaining digital signatures on disclosure forms, collecting employee health information, generating PDF documents, and tracking form status through completion and signature processes.

3. User Accounts

To use certain features of the Service, you must register for an account. When you register for an account, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and update your information to keep it accurate and complete
  • Maintain the security of your account credentials
  • Accept responsibility for all activities that occur under your account
  • Notify us immediately of any unauthorized use of your account

4. Healthcare Compliance

As a platform handling healthcare-related information, you acknowledge and agree that:

  • You will comply with all applicable healthcare laws and regulations, including HIPAA where applicable
  • You are responsible for obtaining proper authorization before collecting or disclosing any personal health information
  • You will use the Service only for legitimate business purposes related to health insurance brokerage
  • You will ensure the accuracy and completeness of all health information submitted through the Service

5. Subscription and Payment

Some aspects of our Service are provided on a subscription basis. By subscribing, you agree to:

  • Pay all applicable fees as described in our pricing plans
  • Provide current, complete, and accurate billing information
  • Authorize us to charge your payment method on a recurring basis
  • Be responsible for all charges incurred under your account

Subscription fees are non-refundable except as required by law. We reserve the right to change our subscription plans or adjust pricing with 30 days' notice.

6. User Responsibilities and Conduct

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the Service in any way that violates any applicable laws or regulations, including healthcare privacy laws
  • Create disclosure forms that contain false, misleading, or fraudulent information
  • Impersonate any person or entity or misrepresent your affiliation with any organization
  • Upload or transmit viruses or any other type of malicious code
  • Attempt to gain unauthorized access to any portion of the Service or any health information
  • Interfere with or disrupt the Service or servers
  • Use the Service to send spam or unsolicited communications
  • Violate the privacy rights of others
  • Use the Service for any purpose other than legitimate health insurance brokerage activities

7. Intellectual Property Rights

Our Intellectual Property

The Service and its original content, features, and functionality are owned by Rivendell Health and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Your Content

You retain ownership of any content you create using our Service. By using our Service, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and display your content solely for the purpose of providing the Service to you.

8. Privacy and Data Protection

Your use of our Service is also governed by our Privacy Policy. Given the sensitive nature of health information, we implement appropriate security measures to protect personal and health data. Please review our Privacy Policy, which describes our data collection and protection practices.

9. Electronic Signatures

By using our electronic signature features, you acknowledge that electronic signatures are legally binding and enforceable. You agree to conduct transactions electronically and consent to receive electronic records. You are responsible for ensuring that signers have proper authorization to sign disclosure forms.

10. Disclaimers

The Service is provided on an 'AS IS' and 'AS AVAILABLE' basis without warranties of any kind, either express or implied, including but not limited to:

  • Warranties of merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • That the Service will be uninterrupted or error-free
  • That defects will be corrected
  • That the Service is free of viruses or harmful components

We do not provide legal, tax, or healthcare advice. You should consult with appropriate professionals for such advice.

11. Limitation of Liability

To the maximum extent permitted by law, Rivendell Health shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

  • Your use or inability to use the Service
  • Any unauthorized access to or use of our servers
  • Any interruption or cessation of transmission to or from the Service
  • Any bugs, viruses, or similar harmful code transmitted through the Service
  • Any errors or omissions in any content

12. Indemnification

You agree to defend, indemnify, and hold harmless Rivendell Health and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees arising out of or relating to your violation of these Terms or your use of the Service.

13. Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will cease immediately.

14. Governing Law

These Terms shall be governed and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

15. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect.

16. Contact Information

If you have any questions about these Terms, please contact us at:

Email: hey@rivendell.health

Address: 895 Broadway, 5th Floor, New York, NY 10003

By using Rivendell Health, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.